My Journey Into Lean Manufacturing – Kano Model / Don’t Forget Customer Delight

 

Greetings,

Can you get so Lean (Lean Manufacturing) that you get lost in the process?  You bet you can.

Lets talk about the Kano model.  The Kano model helps you to organize your product development and management efforts between basic expectations, performance enhancements and delightful additions to your product.  Understanding the difference  and applying this model to your product management and design management ultimately serves as a reminder to not forget the joy of creating delightful products that please your customers is great ways.  Don’t end up getting lost in the process and forget to delight your customers.

Comments and suggestions are always welcome: montie@montie.com.

Cheers,
Montie

Montie Roland

Montie Roland is President of Montie Gear, a manufacturer of outdoor sporting equipment in Sanford, NC. Montie is also employed at Pentair in Sanford, NC as a Mechanical Engineer on the New Product Development team. Montie enjoys finding innovative solutions to customer requirements. He has 15 years of experience engineering products in diverse market spaces including industrial, commercial and military. Montie earned a BS in Mechanical Engineering from North Carolina State University. He is also the President Emeritus of the Carolinas chapter of the Product Design Management Association (www.pdma.org/carolinas) and a founder of the RTP Product Development Guild (www.rtpproductguild.com).