My Journey Into Lean Manufacturing – Kano Model / Don’t Forget Customer Delight



Can you get so Lean (Lean Manufacturing) that you get lost in the process?  You bet you can.

Lets talk about the Kano model.  The Kano model helps you to organize your product development and management efforts between basic expectations, performance enhancements and delightful additions to your product.  Understanding the difference  and applying this model to your product management and design management ultimately serves as a reminder to not forget the joy of creating delightful products that please your customers is great ways.  Don’t end up getting lost in the process and forget to delight your customers.

Comments and suggestions are always welcome: